Now, the MTA is going a step further to operate inclusively: scrapping the traditional phrase "ladies and gentlemen" at the start of each announcement for gender-neutral terms like "everyone", "riders" or "passengers".
Just when you thought the MTA (Metropolitan Transportation Authority) was destined to always be your worst freaking nightmare (I'm looking at you in particular, G, F, M, E trains), they've gone and done something for the good of the people. Instead, they'll be replaced with more inclusive language like "passengers", "riders", and "everyone".
Other changes include abolishing prerecorded messages to allow for real-time explanations for delays.
Conductors will also be reminding people about special events or greeting people on certain holidays.
The New York City subway system's embrace of the LGBTQ community was shown in another way earlier this year when a portrait of a same-sex couple holding hands was unveiled at one of their new subway stations.
"We're fundamentally changing the way we talk with riders to give them better and clearer information", said MTA spokesman Jon Weinstein.
A 9-page memo explained the changes to staff. The MTA wants conductors to be more empathetic with riders.
MTA Chairman Joe Lhota tells the Daily News that it's part of an initiative created to make announcements more informative and "cheerful".
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