techkenyot.com
techkenyot.com August 14, 2018


Microsoft will replace Surface Pro 4 laptops with flickering screens

14 May 2018, 08:32 | Casey Mitchell

At first glance it's easy to mistake the Surface Pro 4 for the Surface Pro 3

At first glance it's easy to mistake the Surface Pro 4 for the Surface Pro 3

Microsoft who has had a chequered history in the PC market following their decision to compete directly with their Windows Operating System partners has been forced to offer a replacement device for their problematic Surface Pro 4 which has had a persistent screen flickering problem.

Apparently, Microsoft was never able to come up with a permanent solution for the screen flickering either with a firmware update or display driver software.

In February, Microsoft had said that it was monitoring the situation.

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That's changed this week. Microsoft says the replacement will be a refurbished unit.

San Francisco: After receiving complaints regarding a screen flicker defect in some Surface Pro 4 devices, Microsoft has offered to replace the eligible devices free of charge.

The process should take five to eight business days, and this is good for both consumer and commercial devices.

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"We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that can not be addressed with a firmware or driver update", Microsoft wrote in a blog post. That's probably something those experiencing the flickering have already tried, mind.

The good news is that the exchange offer covers both, consumers as well as the commercial customers and the users who have already paid an out-of-warranty fee to fix the screen flickering issue will be offered a refund by the company.

If you have a Surface Pro 4, you might be one of the unlucky tablet owners to suffer from a flickering screen - a problem predictably dubbed "flickergate". As with any time you return a Surface to Microsoft's service center, the advice is to back up the machine before you do so - unless, of course, you're confident that everything you need is stored in the cloud. If the issue persists after all the updates have been installed, then the affected customers can contact Microsoft Support. The entire process, including the exchange of the affected device and shipment of a new tablet, should take almost 5 to 8 business days.

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