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techkenyot.com February 21, 2019


Wells Fargo customers report issues with debit cards, online banking

08 February 2019, 06:43 | Casey Mitchell

Wells Fargo Outage: Website, App Down and Not Working, Gateway Error

American multinational financial services company Wells Fargo & Company is displayed on a smartphone

Customers of Wells Fargo nationwide have been reportedly unable to use their online banking or mobile app services early Thursday morning.

"We're experiencing a system issue that is causing intermittent outages, and we're working to restore services as soon as possible", the bank's site said.

Wells Fargo said that smoke was detected following routine maintenance.

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Downdetector.com which tracks outage reports, shows giant swaths of outages up and down the Eastern seaboard, as well as Texas, California and spots in Iowa and Minnesota. "If you are impacted, please check back here for updates", Wells Fargo stated. Arielle O'Shea, NerdWallet's banking specialist, says it's possible some Wells Fargo customers could be facing late fees, interest on missed credit card payments, or may have to go without cash to pay for everyday expenses. "They did have an activation of a fire suppression system that was triggered due to dust from construction".

Fire suppression systems tend to be rather punishing to data center machines, particularly their hard drives, as sysadmins in this Reddit thread on the outage point out.

Whatever happened, it has clearly had an unfortunate knock-on effect.

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Users took to Twitter complaining about not being able to access the bank's website and app.

Wells Fargo issued a public statement, apologizing for the glitch.

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